Computer and Software Support


Drive will not open 

If you are unable to open the drawer on the CD-ROM drive, there are a couple of possible causes

  • Drive may be in use

  • Eject button may be broke

  • Data cable may be loose, or bad. The motherboard port may be bad

  • Power connector may be loose or bad

 

Drive may be in use or think it is in use

  • Reboot the computer

  • Try ejecting the drive

 

Eject button may be broke

  1. Try manually ejecting the drawer

  2. Go to My Computer or Computer (Link will open in a separate window)

  3. Right-click the CD-ROM drive you want to eject the drive on

  4. Click on Eject

  5.    

     

 

Data cable or motherboard may be bad

  1. Reseat the Data cable on the back of the CD-ROM and motherboard

    1. Did this fix the issue (if not continue to next step)

  2. Try the data cable on the other IDE port or SATA port on the motherboard (if the motherboard has two of the same ports available)

    1. Did this fix the issue

      1. If yes, motherboard is bad

      2. If no, continue to next step

  3. Try another data cable, try another cable

    1. Did this fix the issue

      1. If yes, the data cable is bad

      2. If no, continue to next step

  4. Disconnect the IDE data cable or SATA data cable from drive and try it without the data cable

    1. Will the drive eject?

      1. If yes, the CD-ROM drive is bad

      2. If no, continue to next step

  5. Reseat IDE power connector or SATA power connector

    1. Did this fix the issue?

      1. If no continue to next step

  6. Try a different power connector

    1. Did this fix the issue?

      1. If yes, the connector on the power supply is bad

      2. If no, the CD-ROM drive is bad

 

Power connector may be loose

  1. Try reseating power connector

  2. Try another IDE power connector or SATA power connector

    1. Did this fix the issue

    2. If yes, the power supply is bad

      1. If no, the drive needs replacing