Computer and Software Support


Updating Malwarebytes

Whenever you open Malwarebytes, you should always check for updates. Even if you opened Malwarebytes yesterday, still check. There may have been more updates since then.

If you try to update and you get the message that the program cannot update, it might be due to the virus or spyware that is on the system. Try disabling proxy and then try booting to Safe Mode with Networking and see if you can update Malwarebytes.

If you still cannot update Malwarebytes, run a scan on the system and let it clean what it finds. Then update Malwarebytes. If you are able to update Malwarebytes, run another scan on the system.

If you still cannot update Malwarebytes, you may need to fix your internet settings. The settings may have been harmed by the virus. Use the Internet Troubleshooter.

 

If you have high speed internet, you can watch the video. If you have dial-up, I recommend skipping the video and click here to follow the steps 

For instructions on updating Malwarebytes, click here

For instructions on running Malwarebytes click here

Follow these steps

  1. Make sure you are connected to the Internet
  2. If you just installed Malwarebytes, it will ask you if you want to update Malwarebytes. Just leave it checked and click Finish.
  3. If Malwarebytes is already installed, open Malwarebytes
  4. Click the update tab
   

 

  1. Click Check for updates
   
  1. If the updates are successful, you will see the following screen
   

 

  1. Repeat steps 5 and 6 till you see the message "You have the latest database version"

   

For instructions on installing Malwarebytes, click here

For instructions on running Malwarebytes, click here

NOTE: When you install the free version of Malwarebytes, it doesn't automatically update. Only the paid version automatically updates itself. You do not have to install the paid version. When you have the free version, you will see a pop up periodically for you to update the software. You are not obligated to update or buy the software. There is no issue with that. If you do not want to see the pop ups, you will either have to buy the full version or uninstall the software.