Deleting upper and lower filters

This procedure is to be used as last resort. This is for software issues dealing with the CD-ROM or DVD-ROM drive. This procedure is designed to fix issues after removing Roxio Easy CD Creator but it may help other issues also.  This procedure can fix an issue but can also cause issues, so don't use it till last resort before doing a re-install.

Follow these steps

1. Click on Start
2. Click on Run
3. Type in REGEDIT
4. Click on OK
5. Click on the plus sign (+) next to HKEY_LOCAL_MACHINE
6. Click on the plus sign (+) next to SYSTEM
7. Click on the plus sign (+) next to CurrentControlSet
8. Click on the plus sign (+) next to Control
9. Click on the plus sign (+) next to Class
10. Click on the plus sign (+) next to {4D36E965-E325-11CE-BFG1-08002BE10318}
11. On the right pane, click to highlight Upperfilters
12. Right click on Upperfilters
13. Click on Delete
14. Click on OK
15. On the right pane, click to highlight Lowerfilters
16. Right click on Lowerfilters
17. Click on Delete
18. Click on OK
19. Close the Registry Editor
20. Reboot the computer

If you have Windows Media Player 7.0, uninstall it and install the latest Media Player