Computer and Software Support


How to use Problems Recorder 

 

Windows 7

If you have high speed internet, you can watch the video. If you have dial-up, I recommend skipping the video and click here to follow the steps   For these instructions, I am going to record accessing the calculator.

WARNING! This utility records the steps you are doing but it also records what is on your screen. If you have a document or file open that you do not want others to see, be sure the document is not open when you run the recorder because it takes a snapshot of what is showing on the screen.

 

NOTE: Due to buffering, you may have to press play a couple times during the video.

To see what the recorded file looks like, click here.

  1. Access Problem Steps Recorder
  2. Click Start Record
   
  1. When your done recording, click Stop Record
  2. The file will be saved as a zip file
  3. You can now email the zip file to a technician or a friend for them to help you

To see what the recorded file looks like, click here.

If you need help on how to open a zip file, click here.