"500 - Internal server error" error message when a user tries to access a clustered Exchange Server 2003 back-end server by using Outlook Web Access
| Article ID | : | 841561 |
| Last Review | : | June 1, 2006 |
| Revision | : | 5.2 |
You install Microsoft Windows Server 2003 Service Pack 1 (SP1) on a server cluster. The server cluster is running a clustered Microsoft Exchange Server 2003 back-end server. You experience the following symptoms:
- If a user tries to access a mailbox by using Microsoft Office Web Access, that user receives the following error message: 500 - Internal server error
- If a user tries to access a mailbox by using Microsoft Outlook Web Access, that user receives the following error message: Service Unavailable. They receive the same message if they browse the Exchange virtual server or the Exchange virtual directory
- If you log on to a client computer by using administrator rights and then try to access a mailbox by using Outlook Web Access, you are successful.
CAUSE
This problem is caused by some of the security enhancements that
are included with Windows Server 2003 SP1.
In this scenario, when a user tries to access a mailbox by using Outlook Web Access, HTTP requests into the clustering API by impersonating the logged-on user. However, there have been security changes in Windows Server 2003 SP1. The security restrictions for the APIs that perform remote registry access have been changed. Therefore, the logon attempt is not successful.
In this scenario, when a user tries to access a mailbox by using Outlook Web Access, HTTP requests into the clustering API by impersonating the logged-on user. However, there have been security changes in Windows Server 2003 SP1. The security restrictions for the APIs that perform remote registry access have been changed. Therefore, the logon attempt is not successful.
RESOLUTION
Update information
The following file is available for download from the Microsoft
Download Center:
Download
the Exchange 2003-KB841561-v2-enu package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=050BE883-11FC-4045-B988-C737E79C65D0&displaylang=en)
Release Date: April 1, 2005
For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
Release Date: April 1, 2005
For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591
(http://support.microsoft.com/kb/119591/) How to
obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date
that the file was posted. The file is stored on
security-enhanced servers that help prevent any unauthorized
changes to the file.
Prerequisites
Because of file dependencies, you must have Exchange Server 2003 Service Pack 1 (SP1) installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993
(http://support.microsoft.com/kb/836993/) How to obtain
the latest service packs for Exchange Server 2003
Restart requirement
You must restart your computer after you apply this update.Update replacement information
This update does not replace any other updates.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Date Time Version Size File name -------------------------------------------------------------- 03-Jun-2004 06:01 6.5.7232.0 1,086,464 Davex.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft
products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article numbers to
view the articles in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/) Description
of the standard terminology that is used to describe
Microsoft software updates
817903
(http://support.microsoft.com/kb/817903/) New naming
schema for Exchange Server software update packages
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition, when used
with:
- Microsoft Windows Server 2003 Service Pack 1