Computer and Software Support


Setting up E-mail in Outlook Hangs

When opening Outlook the first time, it hangs during the email setup, do the following (Click on the hyperlink for instructions for that step)

  1. Go to control panel (This link will open in a different window)
  2. Double-click Add/Remove Programs
  3. Uninstall Microsoft Office (If it is installed. Also make sure you have the product key and software before removing)
  4. Reboot the computer
  5. Limit MSCONFIG
  6. Reboot the computer
  7. Install Microsoft Office (Do not open Outlook after install)
  8. Do all Windows and Office updates
  9. Reboot the computer
  10. Create an account via control panel. Click here for instructions
  11. Reboot the computer
  12. Try opening Outlook
  13. If you still cannot get Outlook to work, click here.