Why can't I connect to a contact that I want to help?

Home
About
How to use software
How to use Windows
Computer Issues
Computer parts info and install instructions
How to perform tasks and other information
Troubleshooting Tools
Remote Services
Downloads
Info on Websites and/or Businesses
Contact
I have put this website up for your convenience. The website and email service is free, but if you find this site helpful and would like to make a donation, click on the donate button above. Thank you!

Why can't I connect to a contact that I want to help?

Windows 8

If you want to help someone using Windows Remote Assistance, that person must first invite you. If you’ve used Easy Connect before and the person you want to help appears in the contact list, but you can't connect to their PC, then it’s possible that the person hasn't invited you yet.

If you still can’t connect once you’ve been invited, try using the troubleshooter by tapping or clicking Troubleshoot in the Windows Remote Assistance dialog box. The troubleshooter is only available on PCs running Windows 7, Windows 8, and Windows RT.

If you're still having problems after running the Windows Remote Assistance troubleshooter, ask the person you're trying to help to create a new connection using Easy Connect.

Contact Email: Support@upgradenrepair.com

DISCLAIMER:UpgradeNRepair (UNR), the owner, and any representatives of UpgradeNRepair (UNR) is not liable for any data loss or hardware failure because of the following procedure. The Information provided is a guide to assist the customer with an issue with their system or software. The procedures offered here may or may not harm your files. Even procedures that are not designed to harm files, can harm files, depending on the issue with the system. Because there is too many unknowns, UpgradeNRepair is unable to guarantee the safety of the files. Customer is responsible for their data and their actions. Before following the directions on this page and the pages these links are linked to, any data the customer does not want to lose will have to be saved. Saving the data is the sole responsibility of the customer. Some or all of the following procedures or information may not apply to your situation.