Computer and Software Support


How does Windows Remote Assistance affect PC privacy and security? 

 

Windows 8

You can use Windows Remote Assistance to invite someone to connect to your PC and help you even if they’re not nearby. It’s important that you only allow people you know and trust to be your helper because that person can see your desktop, any open files, and any visible personal info. However, they can't delete files, change settings, or respond to User Account Control prompts (security notifications that appear before changes are made to your PC) without your permission. Once you close Remote Assistance, your helper can no longer see or do anything on your PC.



Warning

Before you allow someone to connect to your PC, close any open apps or files that you don't want your helper to see. Watch what your helper is doing. If you feel uncomfortable about what that person is seeing or doing on your PC, tap or click Stop sharing or press Esc on your keyboard to end the session.