Computer and Software Support


Save this invitation as a file 

Windows 10

To access do the following

  1. Make sure settings is set correctly at Remote properties

  2. Open Remote Assistance

  3. Click Invite someone to help you.

   

  1. Click Save this invitation as a file

   

  1. Save the file in a location that you can locate.

  2. Send this file to the person that is going to assist you

 

The password will be here. Give it to the person that is trying to assist you.

   

 

NOTE: This feature does not always work.

There is four options in the window

Notes

  • Before you allow someone to connect to your PC, it is a good idea to close any open apps or files that you don't want your helper to see.

 

 

When the connection is initiated, you will see the following

  1. Say yes to the pop up to allow the person access to your computer

   

  1. If you want to allow the person to take control of your computer say Yes

   

  1. You can stop sharing anytime by clicking Stop sharing