How to use Problems Recorder

Windows 7

If you have high speed internet, you can watch the video. If you have dial-up, I recommend skipping the video and click here to follow the steps For these instructions, I am going to record accessing the calculator.

WARNING! This utility records the steps you are doing but it also records what is on your screen. If you have a document or file open that you do not want others to see, be sure the document is not open when you run the recorder because it takes a snapshot of what is showing on the screen.

NOTE: Due to buffering, you may have to press play a couple times during the video.

Access Problem Steps Recorder
Click Start Record

When your done recording, click Stop Record
The file will be saved as a zip file
You can now email the zip file to a technician or a friend for them to help you

To see what the recorded file looks like, click here.

If you need help on how to open a zip file, click here.

Contact Email: Support@upgradenrepair.com

DISCLAIMER:UpgradeNRepair (UNR), the owner, and any representatives of UpgradeNRepair (UNR) is not liable for any data loss or hardware failure because of the following procedure. The Information provided is a guide to assist the customer with an issue with their system or software. The procedures offered here may or may not harm your files. Even procedures that are not designed to harm files, can harm files, depending on the issue with the system. Because there is too many unknowns, UpgradeNRepair is unable to guarantee the safety of the files. Customer is responsible for their data and their actions. Before following the directions on this page and the pages these links are linked to, any data the customer does not want to lose will have to be saved. Saving the data is the sole responsibility of the customer. Some or all of the following procedures or information may not apply to your situation.