Modem Troubleshooter
Read the Safety Procedures. Very Important!!!
If you are having trouble using your modem, here is some steps you can try. (The hyperlinks will take you to a page to give you directions how to maneuver around that section) If first step doesn't fix the issue then move on to the next.
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Before troubleshooting there is specific questions you need to answer Click here for the questions.
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Check the phone connection. Sometimes the phone line can become loose. Also most modems have two jacks. Make sure the phone line is in the correct jack.
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Disconnect the phone line from the computer and hook it to a phone. See if you get a dial tone.
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Connect the phone line back to the computer and attach a phone to the modem. See if you have dial tone through the computer.
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If the computer is hooked to a splitter or through another device, try connecting it directly to the wall.
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Connect the system to another wall jack to see if it is that jack.
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Try removing all phones on the line and see if it connects. A bad phone can interfere with the connection.
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Check device manager for bangs
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Try limiting MSCONFIG
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If you know the last day that it worked and have Windows Me or Windows XP, you can try a system restore.
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Try deleting Telephon.ini and running tapiini.exe.
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Boot to Safe mode and make sure the modem is not listed in the device manager in safe mode. If it is then delete it.
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Reinstall modem driver.
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Try the modem in a different PCI slot (remove all other PCI cards such as sound card, network card etc except for the video card.)
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If your sound card is working try it in the slot that the modem was in. This will tell you if the slot on the motherboard is working.
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Try using HyperTerminal to see if it will connect to a bulletin board.
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Try another modem that you know works. If that don't work then it is a software issue.
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If you have Windows XP, you can try a repair of windows.
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Try the Software Troubleshooter.
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Reinstall the operating system Reinstall OS
Click here to setup up Dial-up Connection in Internet Explorer