Computer and Software Support


How to run Microsoft Essentials

For instructions running Microsoft Essentials, follow these steps

  1. Update Microsoft Essentials
  2. Click Home tab (if it is not already selected)
   
  1. You can do a Quick but I recommend selecting Full
   
  1. Click Scan now
   
  1. Microsoft Essentials will show you the progress
   
  1. Go to How to deal with the results of Microsoft Essentials scan

Note: if you are still infected, try running this program in safe mode after you have updated it.

For additional assistance, select an option

Here is a list of available Anti-spyware and Anti-Spyware software. Some  are free (at the time of this post) Click here to access the list

If you have run this program and feel you still have a virus or spyware, use the virus/spyware troubleshooter, click here to access the troubleshooter

Sometimes a software issue can appear to be a virus or spyware and it is not. If you have used the above tools and still having issues, use the software troubleshooter, click here to access the troubleshooter