Computer and Software Support


Test modem using HyperTerminal

To test the modem in HyperTerminal, follow these steps.

 

  1. Open Run or Search window

  2. Type in HYPERTRM

  3. Click on OK

   

  1. If you get the message that HyperTerminal cannot be found, click here or otherwise skip to next step

  2. Press the Escape Key

  3. Now you should have a blank New Connection in HyperTerminal.

  4. Type ATE1 (You may not see anything but type it anyways)

  5. Press Enter
       

  6. Screen should say OK

  7. Type AT&F&W

  8. Press Enter.

  9. Screen should say OK

  10. Type ATZ

  11. Press Enter
       

  12. Screen should say OK

  13. Type ATX3DT,18005721959 OR ATX3DT,18003506885 (try the ATX3DT,18005721959 if you can't connect, then exit HyperTerminal and repeat the above steps and try the ATX3DT,18003506885)

  14. Press Enter
       

 

 

NOTE: If it connects it will say connected at a certain speed and it will ask for a password and sign you off since you didn't enter a password. This is normal. If this happens then your modem is working. If it doesn't then either you have a hardware issue or a problem in your software somewhere. Try using the Software Troubleshooter if you still can't connect.