Computer and Software Support

E-ZPass Toll Road Scam 

 There is a scam going around the internet to get you to click on a link.

If you get a message, email or some other form of electronic notification about E-ZPass, Be aware that it may be a scam. Here is an example of the message content (some may be different than this so this is only an example)


"Dear Customer,

You have not paid for driving on a toll road. This invoice is sent repeatedly, please service your debt, in the shortest possible time.

The invoice can be downloaded here."


People are getting this email even if they are not in a state that does not have toll roads.

How do you know if it is a valid contact? Do the following. . .

  1. If you was contacted by email, chances are it is a scam unless you have done prior business with E-ZPass and have given them your email address.

  2. Look at the email address that sent you the email and see if it came from E-ZPass (You have to look at the code to see the true address. Some times senders mask the address) if you see it from a different address than E-ZPass, do not click on the link

  3. Have you driven on a toll road? Yes than it is possible. No than it is a scam.

  4. Chances are they would have sent you regular mail by post office with a picture of the violation. If you didn't receive that, take precaution.

  5. Even if you got a notice in the US Mail, take precaution because it could be forged.

  6. Look up the contact information for E-ZPass and call them to verify if it is valid or not. Caution, do not call the number on the email or the letter from the post office. It could be a number that goes elsewhere. Look up E-ZPass and call. That way you know you are talking to them.

  7. If you do decide to open the link (not recommended) Be sure your anti-virus and/or anti-spyware is up to date (This will not guarantee that you are safe but better than not being protected)

If you clicked on the link and realized it is a scam, update and run your anti-virus software and use anti-spyware such as Malwarebytes. If you are still infected, use the Spyware Troubleshooter.